Managed Launch guarantee terms

Who these terms cover

These terms apply only when you purchase the £495 Managed Launch. DIY activation has no purchased setup service and no 14-day activation guarantee. Standard product support for DIY operators does not include migration, data cleaning, rate-card work, integration configuration, training, parallel running or go-live management.

The guarantee

Before Managed Launch starts we agree a written migration checklist with you. If we have not met every item on it within fourteen days of receiving your complete data and the access we asked for, you choose: we carry on working until it is done at no further charge, or we refund the Managed Launch fee you paid (£495) in full.

We guarantee the work we control. We do not guarantee how much you sell, because that depends on your clients, your prices and your follow-up, not on us.

The migration checklist

Every Managed Launch is signed off against these items. We agree the exact record counts and rate cards with you in writing before we begin.

• Your clients, drivers, vehicles, forward bookings and account balances imported, with the record counts reconciled against the totals we agreed.
• Every record we could not import listed as an exception, with the reason, and signed off by you.
• Your rate cards rebuilt in Kairo and verified by re-pricing a sample of your own historic jobs to the same figures.
• Two ninety-minute training sessions delivered for your office team.
• The driver app installed and signed in on every driver's phone before the first live shift.
• One live week run in parallel with your existing system, so nothing depends on Kairo alone until you say so.
• A full data export and a rollback tested, in front of you.
• A written go-live handover that you sign.

How the fourteen days are counted

The clock starts on the day we have both your complete source data and the access we listed at kickoff, and it runs in calendar days. If we are waiting on you — for a file, an approval, a password, or time with your team — the clock pauses until we have it, and we will tell you in writing each time it pauses and restarts. Changes you ask for beyond the agreed checklist are quoted separately and do not count against the fourteen days.

How to claim

Email admin@kairoengine.com within 14 days of the checklist deadline passing. We will go through the checklist together against your workspace — the data is yours and visible to you throughout. Approved refunds are paid back to the original payment method within 10 working days.

Common sense

The guarantee exists because moving dispatch systems is the part operators are most afraid of, and the risk of that move should sit with us rather than with you. It covers our delivery of the checklist above. It does not cover the quality of the data you give us — if a rate or a client record was wrong in your old system, it will be wrong in Kairo until we correct it together — and it is not a cap on, or a substitute for, anything you are entitled to by law. Nothing in these terms affects your statutory rights.