Terms of Service

1. About These Terms

These Terms of Service (“Terms”) govern your use of the KAIRO platform and its mobile apps. By creating an account or using a KAIRO app, you agree to these Terms. If you do not agree, do not use the apps. KAIRO is operated by Louis Herbert trading as KAIRO Engine, registered in England.

2. The Service

KAIRO provides chauffeur operators with tools for job dispatch, fleet and driver management, client and account management, invoicing, quoting, analytics, and AI-powered insights. The KAIRO Operator app is for dispatch staff; the KAIRO Driver app is for chauffeurs to receive jobs, navigate, update status, capture proof of delivery, and submit expenses. Passengers and customers are not app users and interact via secure web links.

3. Eligibility

You must be at least 18 years old. Operators must be a registered business, sole trader, or limited company providing chauffeur, private hire, or executive car services. Drivers must be authorised by their operator to use the Driver app. You confirm the information you provide is accurate.

4. Accounts & Access

• Keep your login credentials confidential; you are responsible for activity under your account.
• Driver accounts are created and managed by the operator who employs or engages the driver.
• Notify us immediately of any unauthorised access at support@kairoengine.com.

5. Location Tracking (Driver App)

The Driver app shares your precise location with your dispatch operator, including in the background, only while you are on an active job. By accepting and working a job, you consent to this tracking for the duration of that job. A notification is shown on your device while tracking is active. You can revoke location permission at any time in your device settings, but doing so will prevent live dispatch tracking and may affect your ability to work jobs through the app.

6. Subscriptions & Billing

KAIRO is sold to operators on a monthly subscription billed via Stripe through the web platform. The mobile apps themselves are free to download and contain no in-app purchases; customer payments are taken on the web, not inside the apps. Subscription pricing and terms are set out at kairoengine.com/pricing.

7. Your Data

You own your data. Business data you input (bookings, clients, invoices, fleet records, financial data, POD photos, expenses) remains yours; we process it to provide the service. Your data is isolated from other operators.

For full details on what we collect and how we handle it, see our Privacy Policy.

8. Acceptable Use

You agree not to:

• Use the apps for any unlawful purpose or in breach of applicable transport or data regulations.
• Attempt to access another operator's or driver's data or account.
• Falsify location, job status, proof of delivery, or expense data.
• Reverse-engineer, resell, or redistribute the apps without our written consent.
• Upload malicious code or transmit spam through the platform's messaging features.

9. Service Availability

We aim for high availability but do not guarantee uninterrupted service. The apps depend on your device, network connectivity, and third-party services (maps, notifications). We are not liable for downtime caused by factors beyond our reasonable control.

10. Intellectual Property

KAIRO, including its apps, design, code, features, and branding, is the intellectual property of KAIRO Engine. You are granted a limited, non-exclusive, non-transferable licence to use the apps for the duration of your or your operator's subscription.

11. Limitation of Liability

• To the maximum extent permitted by law, KAIRO's total liability is limited to the fees paid in the 12 months preceding a claim.
• We are not liable for indirect, incidental, or consequential damages, including lost revenue, lost bookings, or business interruption.
• We are not liable for decisions made based on AI-generated insights, navigation routes, or ETAs.
• Nothing excludes liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded by law.

12. Termination

• By you: Stop using the apps and cancel your subscription at any time.
• By us: We may suspend or terminate access for breach of these Terms, non-payment, or prohibited use, with reasonable notice where possible.
• Effect: On termination, data is retained for 30 days for recovery, then permanently deleted, unless a longer period is required by law.

13. App Store Terms

When you download an app from the Apple App Store or Google Play, you also agree to that store's terms. The store provider is not a party to these Terms and is not responsible for the apps or for support, which is provided solely by KAIRO Engine.

14. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated, and the “last updated” date above will reflect the current version. Continued use after changes take effect constitutes acceptance.

15. Governing Law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

16. Contact

For questions about these Terms, contact support@kairoengine.com.