Managed Launch
A delivery plan for the switch, not just an import.
Kairo moves the agreed records, verifies rate-card samples, prepares the team and runs a live week beside the current system before handover.
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- Delivery clock
- 14 calendar days
- Starts when
- Agreed data and access are complete
- If missed
- Refund or continued work at no further charge
The delivery sequence
You and Kairo agree the exact checklist at kickoff. These are the operating stages it covers.
- 01Scope and access
Agree record counts, source files, credentials, owners, exceptions and the written checklist. The clock starts when the required data and access are complete. At the end of this stage you have a signed checklist naming every record in scope.
- 02Records and rates
Import and reconcile the agreed clients, drivers, vehicles, forward bookings and balances. Rebuild rate cards and verify historic samples. You receive a reconciled record count and a rate-card sample matched against real historic jobs.
- 03Office and drivers
Run two 90-minute office sessions and prepare the driver app before the first live shift. You end this stage with a team that has used Kairo and drivers set up on the app.
- 04Parallel live week
Run Kairo beside the current system so live work can be checked without retiring the existing record yet. You receive a week of matched daily sheets showing that Kairo priced and recorded live work correctly.
- 05Handover
Test export and rollback, record remaining exceptions and sign the written go-live handover. You receive the signed handover document and a tested export of your data as the retained record.
Who supplies what
The 14-day clock means something only when Kairo writes down responsibilities and pause conditions.
Provide the checklist and confirm accepted formats.
Provide complete exports, access and the agreed record counts.
Missing files, credentials or scope approval.
Rebuild agreed rates and price the sample jobs.
Confirm the sample and resolve documented exceptions.
Waiting for rate decisions or sign-off.
Deliver the agreed office sessions and driver setup support.
Make the relevant team available and ensure invited drivers participate.
Unavailable team members or devices.
Run the parallel checklist, export/rollback test and handover.
Operate both systems for the agreed week and sign or list exceptions.
Unresolved operator approvals or requested scope changes.
What the parallel week and training actually involve.
The clock and the checklist only mean something once the day-to-day work behind them is clear.
One live week, every booking in both systems. You switch off the old one only after you sign handover.
Both systems run at the same time, so nobody commits to Kairo alone until the operator has proven it. You enter new bookings for the week in Kairo only, while your team keeps actioning existing forward bookings as normal. Kairo checks each day's sheet against the current system before the day closes, so you catch a mismatch immediately rather than after go-live.
Two 90-minute office sessions cover dispatch, quoting and invoicing for the team who will use Kairo day to day. Kairo sets drivers up on the driver app before their first live shift, so job assignment, navigation and completion are familiar before the parallel week begins rather than during it.
The 14-day delivery clock runs whenever the next step is Kairo's. It pauses while Kairo is waiting on you, for data in the agreed format or for a decision such as a rate sign-off or scope approval. The written checklist records when the clock is running and when it is paused.
Written risk reversal
If Kairo misses the checklist, you choose the remedy.
Kairo refunds the £495 Managed Launch fee under the published guarantee terms.
Kairo continues the agreed checklist at no additional charge.
Prefer to set up yourself?
DIY activation starts with the free trial. Send us an export from your current system and we import your bookings, clients, drivers and vehicles for free, then you finish setup with Kairo's onboarding flow. Call 0161 524 6855 whenever you get stuck.
Managed Launch is for operators who want the rest done for them: rate cards rebuilt and checked, integrations configured, the team trained, a parallel live week and a guaranteed go-live date.
Scope the checklist before the clock starts.
Bring a sample export, a historic booking and the rates you expect to preserve. Kairo will confirm prerequisites, exceptions and what the written checklist would contain.